These terms and conditions come into effect from 31/03/2023. for terms and conditions prior to this date can be located here: https://glowgreenltd.com/terms-and-conditions/previous/renewables-mar-2023
How this Contract Works
Your Right to Change your Mind
What We need You to do before We install Your Renewables Solution
Alternative options and declining an order
Arranging a date for the Installation
Installing Your Renewables Solution
Completion of the Installation
Paying for Your Installation
Your Ongoing Rights and Obligations
Limits on Our Responsibility to You
Ending Your Contract
Advice and Complaints
Your Personal Data
If You don’t pay
How We’ll contact You
Definitions of Terms used in this Contract
Where We use the terms below in the Contract, this is what We mean:
“Bespoke Design and Install Service” means the Installation of a Renewables Solution which has been designed to produce the Minimum Annual Output specified in Your Quote, carried out using Our mid-range hardware package.
“Cancellation Form” means the form which is available online at the following location: https://www.glowgreenltd.com/finance-cancellation-form/ and which is referred to in the Terms and Conditions attached to your quote.
“Cancellation Fee” no more than 30% of the total Price.
“Credit Check” means a check carried out by our panel of lenders to ensure that You have the financial means necessary to cover any payments due under the Contract.
“Contract” means these terms and conditions and the Quote between You and Us for the Installation of Your Renewables Solution as may be updated by Us from time to time.
“Cooling Off Period” means the 14-day period after signing your quote in which you can cancel your contract at no cost to you. We will not book an installation, order any equipment or complete any works for you within this period. “Deposit” means the deposit amount set out in Your Quote.
“Energy Performance Certificate” or “EPC” means, in relation to Your Premises, the certificate setting out the energy efficiency of Your Premises.
“Final Balance Payment” means the amount set out in Your Quote that You must pay Us once the Installation is complete representing the difference between (i) the Price and (ii) the Deposit and (iii) the Advance Payment.
“Force Majeure Event” means an event or circumstance out of Our or Your reasonable control which cannot be prevented or avoided such as fire or severe weather conditions and which stops duties under the Contract from being carried out.
“G99 certificate” means the certificate which may need to be applied for and given by the operator of the local electricity distribution network to which Your Premises are connected to confirm there is network availability for the connection of Your Renewables Solution.
“Hazard” the potential that a situation, material or tool which has to cause harm or damage.
“Installation” means the work to design, construct, install, test and commission the Renewables Solution at Your Premises,
“Instalment Payment Plan” means the agreed instalment payment plan detailing agreed instalment amounts and payment structure set out in the Quote with Us.
“Marketing Materials” means any brochures, drawings, illustrations, literature, samples or other such marketing materials provided in relation to Us or any services or products offered by Us.
“MCS” means the Microgeneration Certification Scheme, and a recognised quality assurance scheme to certify microgeneration products and installers used to produce electricity and heat from renewable sources.
“Premises” means Your domestic premises, the address of which is set out in Your Quote.
“Preparatory Work” means any work that We are contracted to do prior to the installation of the Goods, including but not limited to any preparatory work, associated logistics and scaffolding, together with any profit that would have been made by us for your Order.
“Price” means the amount set out in Your Quote which You must pay Us for Your Renewables Solution and for performing Our obligations under the Contract.
“Quote” means the document which sets out the proposed Renewables Solution to be installed at Your Premises which was sent to You as part of the Quote pack.
“HIES” means The Integrity Foundation trading as The Home Insulation & Energy Systems Quality Assured Contractors Scheme which is a quality assurance scheme which sets out high consumer protection standards for businesses who are selling or leasing renewable energy generation systems to domestic consumers.
“Requote” means a document issued by Us which details changes to materials and/or specifications from those detailed in the original Quote.
“Risk” the likelihood or probability of a Hazard causing harm or damage to a person, materials or property.
“Renewables Solution” means the associated plant and equipment which We propose to install at Your Premises and described in more detail in Your Quote.
“Renewables Inverter” is the electrical equipment which changes direct current (DC) produced by the Renewables panels into alternating current (AC), making it suitable for use with home appliances and the electricity network.
“Upfront Payment” means the upfront payment amount set out in Your quote.
“We” / “Us” / “Our” / “Ours” means Glow Green Limited, a company registered in England and Wales. Company Registration Number 07530174 and VAT Number 135032748.
“You” / “Your” means the person or people who have entered into this Contract with Us.